Retail Technology Consultation & System Design
Basic Technology Needs Assessment
Include:
· Interview customer representative
· Assess current system and document components
· Create and deliver proposed new system Visio diagram and line item configuration, with pricing
Comprehensive Technology Needs Assessment
Include:
· Interview all department heads
· Assess current system and document components
· Evaluate current inventory database
· Evaluate and document current business process
· Create and deliver new system Visio diagram and line configuration, with pricing
· Create and deliver re-engineered process flow document
· Include return on investment report
Professional Services
Project & Scheduled Services
Consulting and Customizations
Include:
· Hardware and software staging and setup (including networking)
· Integration
· Installation (including networking)
· Training
· Consultation
· Customizations (Screens, reports, interfaces, RMS Add-ons)
Ongoing System Support
Managed Services – Annual Agreement
· Consultation – monthly planning meetings to discuss current and future system needs
· Technical Services – monthly maintenance for hardware and software
· Training – monthly scheduled training events
· Specific projects – scheduled over the course of the year
· Help Desk – Telephone/Remote Access Help Desk Support included
· Vendor Management - Manage the relationship with any other technology suppliers used.
Telephone/Remote Access Help Desk Support – Monthly Agreement
Include:
· 7am – 7pm
· Trouble that can be resolved on the phone.
· Trouble that can be resolved via remote access
· Calls can come from store managers and Headquarters personnel
Telephone/Remote Access Help Desk Support, Multi-location Network Support
Include:
· Resolve application communications issues
· Local and Wide Area Network installed or certified by MC